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TKT-1018

Knowledge base search returning irrelevant results

MediumPending
--
Enterprise

Searching for 'billing FAQ' returns articles about API documentation. The search relevance seems broken after the recent update.

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Properties
Assignee
Status
Priority
CategoryTechnical
Channelemail
searchknowledge-baserelevance
Customer
CG

Carlos Gutierrez

Stellar Dynamics

c.gutierrez@stellardynamics.com
+1 (720) 555-0134
Denver, CO
Total Tickets

19

Open Tickets

2

CSAT Avg

3.6 / 5

Since

Apr 2024

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--
Enterprise
CreatedMay 30, 2026, 01:10 PM
UpdatedMay 30, 2026, 02:00 PM
Timeline
Ticket createdMay 30, 2026, 01:10 PM
Assigned to Tomás GarciaMay 30, 2026, 01:10 PM
Status: pendingMay 30, 2026, 02:00 PM