Release Notes

Changelog and version history for the HelpDesk platform

Total Releases

8

+1

Features (Q3)

8

+4

Bugs Fixed (Q3)

8

+6

Latest Version

v2.4.0

2026-08-05
What's New
v2.4.0

AI-Powered Ticket Routing

Introducing intelligent ticket routing powered by machine learning, plus major performance improvements across the dashboard.

FeatureFeatureImprovementFixFix

Released 2026-08-05

v2.4.0

AI-Powered Ticket Routing

2026-08-05

Introducing intelligent ticket routing powered by machine learning, plus major performance improvements across the dashboard.

FeatureAI-powered automatic ticket categorization and routing
FeatureSmart reply suggestions based on knowledge base articles
ImprovementDashboard load time reduced by 40%
FixFixed SLA timer not pausing during business hours calculation
FixResolved email notification duplicates for merged tickets
v2.3.2

Chat Widget Enhancements

2026-07-22

Improved chat widget customization options and real-time typing indicators.

FeatureCustomizable chat widget themes with live preview
ImprovementReal-time typing indicators for both agents and customers
FixChat history not loading for returning visitors
FixWidget position reset after page navigation on mobile
v2.3.1

Security Patch & Bug Fixes

2026-07-10

Critical security patch addressing authentication vulnerabilities and several bug fixes.

FixPatched XSS vulnerability in ticket comments
FixFixed SSO redirect loop for certain SAML configurations
ImprovementEnhanced rate limiting for API endpoints
BreakingDeprecated v1 API endpoints — migration required by Sept 2026
v2.3.0

Advanced Reporting Suite

2026-06-28

New advanced reporting capabilities with custom dashboards and scheduled exports.

FeatureCustom report builder with drag-and-drop widgets
FeatureScheduled report exports via email (daily, weekly, monthly)
FeatureTrend analysis with anomaly detection
ImprovementReport generation speed improved by 60%
FixCSV export encoding issues with special characters
v2.2.0

Team Collaboration Features

2026-06-10

Enhanced team collaboration with internal notes, mentions, and shared views.

Feature@mentions in internal ticket notes with notifications
FeatureShared saved views across team members
ImprovementCollision detection when multiple agents view same ticket
FixAgent status not syncing across browser tabs
v2.1.0

Customer Portal Redesign

2026-05-15

Complete redesign of the customer-facing portal with self-service improvements.

FeatureRedesigned customer portal with modern UI
FeatureCustomer ticket submission with file attachments
ImprovementKnowledge base search powered by semantic matching
FixPortal login issues on Safari browsers
BreakingCustomer portal URLs have changed — update bookmarks
v2.0.0

HelpDesk 2.0 Launch

2026-04-01

Major platform overhaul with new architecture, improved performance, and redesigned UI.

FeatureComplete platform rebuild with Next.js App Router
FeatureDark mode support across all pages
FeatureReal-time ticket updates via WebSocket connections
ImprovementPage load times reduced by 70%
ImprovementAccessibility improvements meeting WCAG AA standards
BreakingAll API endpoints moved to /api/v2 — see migration guide
v1.9.5

Automation Engine Update

2026-03-12

Updates to the automation engine with new trigger conditions and action types.

FeatureTime-based trigger conditions (e.g., after 24 hours idle)
ImprovementAutomation execution logs with detailed debugging info
FixWorkflow conditions not evaluating correctly with OR logic