CSAT/NPS Surveys
Manage customer satisfaction and feedback surveys
Active Surveys
5
+1
Total Responses
11,751
+340
Avg Score
20.3
+0.2
Response Rate
57.1%
+3.2%
Post-Resolution CSAT
CSATactive
Questions
3
Responses
4,521
Avg Score
4.3
Response Rate
68.2%
Quarterly NPS
NPSactive
Questions
5
Responses
892
Avg Score
72
Response Rate
42.1%
Chat Experience
CSATactive
Questions
2
Responses
1,245
Avg Score
4.5
Response Rate
71.8%
Agent Feedback Survey
Customactive
Questions
8
Responses
324
Avg Score
3.9
Response Rate
55.3%
Support Quality Check
CSATactive
Questions
4
Responses
2,890
Avg Score
4.6
Response Rate
73.5%
CSAT Score Distribution