Overview of your support operations
Open Tickets
142
Avg Response Time
1h 24m
CSAT Score
4.6 / 5
SLA Compliance
94.2%
Unassigned Tickets
23
Active Chats
18
API rate limiting errors in production
SLA breach notification not triggering
Two-factor authentication lockout
Invoice discrepancy on enterprise plan
SSO SAML configuration not working
Webhook delivery failures to endpoint
Bulk import of contacts failing silently
Mobile app crashing on Android 15
Olivia Martinez created a new ticket
TKT-1016: Mobile app crashing on Android 15
18h ago
Chris Taylor assigned TKT-1006 to Maya Singh
TKT-1006: Webhook delivery failures to endpoint
19h ago
System SLA breached on ticket
TKT-1014: SLA breach notification not triggering
20h ago
Daniel Okonkwo replied to ticket
TKT-1017: Two-factor authentication lockout
21h ago
Sarah Chen replied to ticket
TKT-1001: Invoice discrepancy on enterprise plan
21h ago
Aisha Patel changed status to Pending on ticket
TKT-1004: Request to upgrade from Pro to Enterprise
21h ago
Rachel Kim resolved ticket
TKT-1009: Password reset email not received
1d ago
Marcus Rivera mentioned David Osei in a note on ticket
TKT-1005: SSO SAML configuration not working
1d ago
Priya Sharma created a new ticket
TKT-1003: Cannot export reports to CSV
1d ago
Sarah Chen self-assigned ticket
TKT-1001: Invoice discrepancy on enterprise plan
3d ago
Tickets by Category
Ticket Volume
Recent Customers