Team Members
Manage your support team, roles, and availability.
SC
Sarah Chen
sarah.chen@helpdesk.com
AdminCustomer Success
billingenterpriseonboarding+1
Workload8/15
x
Joined Jun 2023
MR
Marcus Rivera
marcus.rivera@helpdesk.com
SupervisorTechnical Support
apiintegrationsdebugging+1
Workload12/15
x
Joined Sep 2023
AP
Aisha Patel
aisha.patel@helpdesk.com
Senior AgentCustomer Success
billingrefundscompliance+1
Workload14/15
x
Joined Jan 2024
TG
Tomás Garcia
tomas.garcia@helpdesk.com
AgentTechnical Support
apifrontendmobile+1
Workload9/12
x
Joined Mar 2024
RK
Rachel Kim
rachel.kim@helpdesk.com
AgentGeneral Support
generalaccount-setuppassword-reset+1
Workload6/12
x
Joined Jun 2024
DO
David Osei
david.osei@helpdesk.com
Senior AgentTechnical Support
databasesecurityinfrastructure+1
Workload11/15
x
Joined Nov 2023
LJ
Lisa Johansson
lisa.johansson@helpdesk.com
AgentGeneral Support
generalbillingrefunds+1
Workload7/12
x
Joined Aug 2024
KW
Kevin Washington
kevin.washington@helpdesk.com
AgentCustomer Success
onboardingtrainingdocumentation
Workload0/12
x
Joined Oct 2024
MS
Maya Singh
maya.singh@helpdesk.com
AgentTechnical Support
apiwebhooksintegrations+1
Workload10/12
x
Joined Jul 2024
CT
Chris Taylor
chris.taylor@helpdesk.com
SupervisorGeneral Support
team-leadescalationsquality-assurance+1
Workload5/10
x
Joined Aug 2023
NK
Nadia Kowalski
nadia.kowalski@helpdesk.com
AgentCustomer Success
enterpriseaccount-managementupsell+1
Workload8/12
x
Joined Jan 2025
JB
Jordan Brooks
jordan.brooks@helpdesk.com
AgentTechnical Support
frontendcssaccessibility+1
Workload3/12
x
Joined Mar 2025