Agent Leaderboard
Gamification, rankings, and achievements for support agents
Sarah Chen
1st Place
4,520
points
Marcus Johnson
2nd Place
4,180
points
Emily Rodriguez
3rd Place
3,890
points
| Rank | Agent | Tickets Resolved | Avg Response | CSAT | Points | Streak | Level |
|---|---|---|---|---|---|---|---|
| #1 | SCSarah Chen | 187 | 12m | 4.9 | 4,520 | 14d | Diamond |
| #2 | MJMarcus Johnson | 172 | 15m | 4.8 | 4,180 | 9d | Platinum |
| #3 | EREmily Rodriguez | 164 | 18m | 4.7 | 3,890 | 7d | Platinum |
| #4 | DKDavid Kim | 155 | 14m | 4.6 | 3,620 | 12d | Gold |
| #5 | ATAlex Thompson | 148 | 20m | 4.5 | 3,340 | 5d | Gold |
| #6 | LWLisa Wang | 139 | 22m | 4.4 | 3,010 | 3d | Silver |
| #7 | JWJames Wilson | 131 | 19m | 4.3 | 2,780 | 8d | Silver |
| #8 | NPNina Patel | 125 | 25m | 4.5 | 2,540 | 2d | Silver |
| #9 | CRCarlos Rivera | 118 | 28m | 4.2 | 2,290 | 6d | Bronze |
| #10 | RPRachel Park | 112 | 24m | 4.1 | 2,050 | 1d | Bronze |
Achievement Badges
Speed Demon
Respond to 50 tickets within 5 minutes
Earned 2026-07-15
CSAT Champion
Maintain 4.8+ CSAT for 30 consecutive days
Earned 2026-08-01
First Responder
Be the first to respond to 100 tickets
Earned 2026-06-20
Night Owl
Resolve 25 tickets during night shifts
Locked
Knowledge Guru
Reference KB articles in 50 resolutions
Earned 2026-07-28
Team Player
Help 20 colleagues with their tickets
Locked
Bug Squasher
Identify and report 10 product bugs
Earned 2026-05-10
Streak Master
Maintain a 30-day resolution streak
Locked
Multitasker
Handle 10+ concurrent tickets without SLA breach
Earned 2026-08-05
Customer Whisperer
Receive 5 personal thank-you notes from customers
Locked
Automation Pro
Create 5 macros used by the whole team
Earned 2026-04-22
Mentor
Complete all training modules with 90%+ score
Locked
Sarah Chen
Marcus Johnson