Agent Groups
Organize agents into teams for specialized support
Technical Support
Handles technical issues, API problems, and integration support
4 members
34 active
MR
Marcus Rivera
Team Leader
Auto-assign
apidebugginginfrastructure
Customer Success
Enterprise accounts, onboarding, and relationship management
3 members
22 active
SC
Sarah Chen
Team Leader
Auto-assign
billingenterpriseonboarding
General Support
First-line support for general inquiries and common issues
3 members
18 active
RK
Rachel Kim
Team Leader
Auto-assign
generalbillingaccount-setup
Escalation Team
Senior agents handling escalated and complex cases
3 members
12 active
AP
Aisha Patel
Team Leader
Auto-assign
enterprisecompliancesecurity