Agent Performance
Detailed performance dashboard for the support team
Team Avg CSAT
4.5 / 5
+0.2
Avg Response Time
27m
-4m
Tickets/Agent/Day
8.4
+1.2
Top Performer
Aisha P.
156 resolved
Leaderboard
1
APAisha Patel
Gold
156
Resolved
4.9
CSAT
18m
Avg Resp
2
SCSarah Chen
Silver
142
Resolved
4.8
CSAT
22m
Avg Resp
3
DODavid Osei
Bronze
134
Resolved
4.7
CSAT
25m
Avg Resp
Top 10 Agents by Resolution Count
Performance Over Time
All Agent Performance
| Agent | Resolved | Avg Response | CSAT | SLA | Quality Score |
|---|---|---|---|---|---|
SCSarah Chen | 142 | 22m | 4.8 | 97.2% | x |
MRMarcus Rivera | 128 | 28m | 4.6 | 94.5% | x |
APAisha Patel | 156 | 18m | 4.9 | 98.1% | x |
TGTomas Garcia | 98 | 35m | 4.4 | 91.8% | x |
RKRachel Kim | 87 | 30m | 4.3 | 93.1% | x |
DODavid Osei | 134 | 25m | 4.7 | 95.5% | x |
LJLisa Johansson | 76 | 20m | 4.5 | 96.1% | x |
KWKevin Washington | 64 | 38m | 4.2 | 90.4% | x |
MSMaya Singh | 112 | 32m | 4.6 | 92.9% | x |
JLJames Lawson | 95 | 27m | 4.5 | 94.8% | x |