4
New
7
In Progress
4
Pending
31
Resolved Today
2
Breached SLAs
8
Urgent
28
High
65
Medium
41
Low
12
On Hold
23
Unassigned
100
Total
Sarah
Marcus
Aisha
Tomás
Rachel
David
Lisa
Kevin
Maya
New urgent ticket from Acme Corp — API gateway returning 502 errors
Resolved billing discrepancy for enterprise plan
SLA breached — first response deadline missed on TKT-1014
Daniel Okonkwo replied with additional error logs
TKT-1006 escalated to Technical Lead — webhook failures persisting
Password reset issue resolved for customer
Emily Zhang left a 5-star review after ticket resolution
New ticket — SSO SAML configuration failing on production