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TKT-1005

SSO SAML configuration not working

HighIn Progress
--
Pro

Configured SAML SSO with Okta but users get a 'Invalid SAML Response' error when trying to login. IdP metadata has been uploaded correctly.

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Properties
Assignee
Status
Priority
CategoryTechnical
Channelportal
ssosamloktaauthentication
Customer
EZ

Emily Zhang

GreenLeaf Energy

emily.zhang@greenleafenergy.com
Portland, OR
Total Tickets

6

Open Tickets

1

CSAT Avg

5 / 5

Since

Jun 2025

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SLA
--
Pro
CreatedMay 27, 2026, 08:20 AM
UpdatedMay 29, 2026, 04:00 PM
Timeline
Ticket createdMay 27, 2026, 08:20 AM
Assigned to David OseiMay 27, 2026, 08:20 AM
Status: in progressMay 29, 2026, 04:00 PM