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  1. Tickets
  3. Macros

Ticket Macros

Automate repetitive actions with macro shortcuts

Total Macros

10

+2 this month

Personal

3

3 macros

Shared

7

7 macros

Most Used

My Quick Ack

523 uses
NameActionsUsageCreated ByType

Assign to Billing Team

Route ticket to billing department with high priority

AssignSet PriorityAdd Tag
234Sarah ChenShared

Escalate to Engineering

Escalate technical issues to engineering team

AssignSet PriorityAdd Note
189Marcus RiveraShared

Quick Close - Resolved

Close ticket with resolution confirmation

Set StatusReply
412Sarah ChenShared

Request More Info

Ask customer for additional details

Set StatusReply
356Aisha PatelShared

My Follow-up Template

Personal follow-up for pending tickets

ReplyAdd Tag
87Sarah ChenPersonal

Set SLA Priority

Flag for SLA review with enterprise tag

Set PriorityAdd TagAdd Note
67Marcus RiveraPersonal

Redirect to KB

Point customer to knowledge base article

ReplyAdd Tag
298Aisha PatelShared

Bug Report Template

Acknowledge bug and route to QA

Add TagAssignReply
145Sarah ChenShared

My Quick Ack

Quick acknowledgment for new tickets

Reply
523Marcus RiveraPersonal

Transfer to Partner

Transfer ticket to partner support

Add TagSet StatusAdd Note
34Sarah ChenShared