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TKT-1017

Two-factor authentication lockout

UrgentIn Progress
--
Enterprise

Lost access to my authenticator app after phone replacement. Cannot login and need the 2FA reset. I can verify my identity with other means.

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Properties
Assignee
Status
Priority
CategoryAccount
Channelphone
2falockoutauthenticationurgent
Customer
DO

Daniel Okonkwo

Horizon Finance

d.okonkwo@horizonfinance.com
New York, NY
Total Tickets

22

Open Tickets

4

CSAT Avg

3.8 / 5

Since

Jan 2024

Related Tickets
TKT-1004Request to upgrade from Pro to EnterpriseTKT-1009Password reset email not received
SLA
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Enterprise
CreatedMay 30, 2026, 11:00 AM
UpdatedMay 30, 2026, 11:45 AM
Timeline
Ticket createdMay 30, 2026, 11:00 AM
Assigned to Rachel KimMay 30, 2026, 11:00 AM
Status: in progressMay 30, 2026, 11:45 AM