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TKT-1014

SLA breach notification not triggering

UrgentIn Progress
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Enterprise

We have SLA policies configured with email alerts for breaches but no notifications are being sent when tickets breach their SLA targets.

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Properties
Assignee
Status
Priority
CategoryTechnical
Channelphone
slanotificationsalertscritical
Customer
BF

Ben Foster

Stellar Dynamics

b.foster@stellardynamics.com
+1 (480) 555-0156
Phoenix, AZ
Total Tickets

14

Open Tickets

3

CSAT Avg

3.5 / 5

Since

Jul 2024

Related Tickets
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SLA
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Enterprise
CreatedMay 30, 2026, 08:00 AM
UpdatedMay 30, 2026, 09:30 AM
Timeline
Ticket createdMay 30, 2026, 08:00 AM
Assigned to David OseiMay 30, 2026, 08:00 AM
Status: in progressMay 30, 2026, 09:30 AM