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TKT-1015

Requesting refund for unused months

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We downgraded from Enterprise to Pro last month but were still charged the Enterprise rate. Requesting a refund for the difference.

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Properties
Assignee
Status
Priority
CategoryBilling
Channelemail
refundbillingdowngrade
Customer
ND

Natalie Durand

NovaTech Solutions

n.durand@novatech.io
Minneapolis, MN
Total Tickets

1

Open Tickets

1

CSAT Avg

0 / 5

Since

Apr 2026

Related Tickets
TKT-1001Invoice discrepancy on enterprise plan
SLA
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Standard
CreatedMay 30, 2026, 04:00 PM
UpdatedMay 30, 2026, 04:00 PM
Timeline
Ticket createdMay 30, 2026, 04:00 PM
Assigned to Lisa JohanssonMay 30, 2026, 04:00 PM
Status: newMay 30, 2026, 04:00 PM