Workflow Builder

Visual workflow management for multi-step automations

Total Workflows

8

+2

Active

5

+1

Executed Today

187

+32

Avg Steps

3.8

0

New Ticket Triage

Active

Automatically categorize and route incoming tickets

Ticket Created
Analyze Content
Is Technical?
Route to Team
Trigger: Ticket Created2,456 runsLast: Aug 8

SLA Escalation Path

Active

Progressive escalation when SLA targets are at risk

SLA Warning
Wait 15m
Still at risk?
Escalate
Trigger: SLA Warning389 runsLast: Aug 8

Customer Onboarding

Active

Guided onboarding workflow for new enterprise customers

Customer Created
Send Welcome
Wait 24h
Check Setup
Trigger: Customer Created145 runsLast: Aug 7

CSAT Follow-up

Active

Follow up with customers who gave low satisfaction ratings

Low CSAT
Notify Manager
Create Ticket
Trigger: CSAT Rating < 378 runsLast: Aug 6

Auto-Response Handler

Draft

Smart auto-responses using knowledge base articles

Ticket Created
Match KB Article
Send Suggestion
Wait for Reply
Trigger: Ticket Created0 runs

VIP Priority Queue

Active

Priority handling and dedicated routing for enterprise customers

Ticket Created
Is VIP?
Set Priority
Route to CS
Trigger: Ticket Created567 runsLast: Aug 8

Idle Ticket Cleanup

Disabled

Close resolved tickets with no response for 7 days

Daily Check
Find Idle
Send Reminder
Close Ticket
Trigger: Daily Schedule234 runsLast: Jul 15

Multi-Channel Sync

Draft

Synchronize ticket updates across all channels

Ticket Updated
Sync Channels
Log Activity
Trigger: Ticket Updated0 runs