Automation Triggers

Event-based automation triggers for ticket workflows

Active Triggers

9

+2

Fired Today

342

+48

Success Rate

96.8%

+1.2%

Avg Execution Time

95ms

-15ms
All Triggers
NameEventConditionsActionsFire CountSuccessStatus
Auto-assign on creationTicket CreatedPriority = Urgent AND Category = TechnicalAssign to Technical Support1,24598.2%
SLA breach warningSLA WarningTime to breach < 30 minutesNotify supervisor + Escalate45699.1%
Customer reply tagCustomer ReplyTicket status = PendingSet status to In Progress2,34199.8%
VIP ticket priority boostTicket CreatedCustomer segment = EnterpriseSet priority High + Assign CS67897.5%
After-hours notificationTicket CreatedCreated outside business hoursNotify on-call agent31296.8%
Stale ticket follow-upTicket UpdatedNo response for 48 hoursNotify assigned agent18994.2%
Security issue escalationTicket CreatedTags contain securityEscalate to David Osei45100%
Duplicate detectionTicket CreatedSimilar ticket exists 24hTag possible-duplicate8782.5%
Auto-close resolvedTicket UpdatedResolved + No reply 5 daysSet status to Closed56799.5%
Agent assignment notifyAgent AssignedAlwaysNotify agent via email3,45699.9%
Recent Execution Log
TriggerEventTicketExecution TimeTimestampStatus
Auto-assign on creationticket createdTKT-2045118msAug 8, 10:30 AMsuccess
SLA breach warningsla warningTKT-203882msAug 8, 09:15 AMsuccess
Customer reply tagcustomer replyTKT-201242msAug 8, 11:00 AMsuccess
Duplicate detectionticket createdTKT-1998450msAug 4, 10:00 AMfailed
VIP ticket priority boostticket createdTKT-2041105msAug 8, 08:45 AMsuccess
Auto-close resolvedticket updatedTKT-194552msAug 8, 06:00 AMsuccess
After-hours notificationticket createdTKT-203491msAug 8, 02:30 AMsuccess
Agent assignment notifyagent assignedTKT-204728msAug 8, 11:15 AMsuccess
Stale ticket follow-upticket updatedTKT-196715msAug 7, 02:00 PMskipped
Security issue escalationticket createdTKT-201962msAug 6, 04:20 PMsuccess