Notification Rules

Configure automated notifications for support events

Active Rules

7

+1

Notifications Sent Today

847

+12%

Delivery Rate

97.3%

+0.5%

Avg Notification Latency

1.8s

-0.3s
Notification Rules
Rule NameEvent TriggerChannelsRecipientsEnabledActions
Urgent Ticket AlertTicket Created
emailslackpush
All Agents
SLA WarningSLA Warning
slackpush
Ticket Assignee
Escalation NoticeEscalation
emailslacksms
Supervisors
Assignment NotificationAssignment
emailpush
Ticket Assignee
Customer Reply AlertCustomer Reply
push
Ticket Assignee
Critical Ticket SMSTicket Created
sms
On-Call Agent
Weekly SLA DigestSLA Warning
email
All Agents
VIP Customer AlertTicket Created
emailslacksmspush
VIP Support Team
Recent Delivery Log
RuleRecipientChannelStatusSent
Urgent Ticket Alertsarah@helpdesk.comemaildeliveredAug 8, 09:15 AM
Urgent Ticket Alert#support-urgentslackdeliveredAug 8, 09:15 AM
SLA Warningmarcus@helpdesk.compushdeliveredAug 8, 08:30 AM
Customer Reply Alertaisha@helpdesk.compushdeliveredAug 8, 10:12 AM
Escalation Notice+1-555-0123smsfailedAug 7, 04:45 PM
Assignment Notificationdavid@helpdesk.comemaildeliveredAug 8, 10:00 AM
Critical Ticket SMS+1-555-0456smspendingAug 8, 10:15 AM
VIP Customer Alert#vip-supportslackdeliveredAug 8, 07:45 AM
Urgent Ticket Alertrachel@helpdesk.comemaildeliveredAug 7, 02:20 PM
SLA Warningtomas@helpdesk.comslackdeliveredAug 7, 11:00 AM
Channel Health
email4,520 sent
98.5%
x

68 failed deliveries

slack3,210 sent
99.8%
x

6 failed deliveries

sms890 sent
94.2%
x

52 failed deliveries

push5,680 sent
97.1%
x

165 failed deliveries