Global Macros
System-wide automation macros for streamlining workflows
Total Macros
12
+2
Active
11
+1
Executed Today
7
+15%
Time Saved (hrs)
48.5
+12%
| Name | Trigger | Actions | Executions | Last Used | Status | |
|---|---|---|---|---|---|---|
Resolves ticket and sends thank-you reply | manual | 2 | 1,284 | 8/8/2026 | ||
Assigns to engineering team and tags as escalated | manual | 3 | 542 | 8/7/2026 | ||
Tags billing-related tickets automatically | automatic | 2 | 3,891 | 8/8/2026 | ||
Sends template requesting additional information | manual | 2 | 2,156 | 8/8/2026 | ||
Increases priority and notifies supervisor | manual | 2 | 187 | 8/6/2026 | ||
Tags as duplicate and sends notification | manual | 2 | 423 | 8/5/2026 | ||
Auto-assigns at-risk tickets to senior agents | automatic | 3 | 956 | 8/8/2026 | ||
Sends out-of-office reply during weekends | automatic | 1 | 1,102 | 8/4/2026 | ||
Tags VIP customers and notifies account manager | automatic | 2 | 734 | 8/8/2026 | ||
Sends a follow-up after 48 hours of no response | automatic | 2 | 2,890 | 8/8/2026 | ||
Sends satisfaction survey after resolution | automatic | 1 | 4,521 | 8/8/2026 | ||
Marks suspected spam tickets and closes them | automatic | 2 | 156 | 8/7/2026 |