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  1. Reports
  3. Real-Time

Real-Time Dashboard

Live overview of support operations

Last updated 0s ago
Agents Online
7
Active Chats
2
Open Tickets
142
Avg Wait Time
3m 24s

Email Queue

Oldest: 45m

23
up

Chat Queue

Oldest: 3m

8
down

Phone Queue

Oldest: 12m

4
flat
Live Activity Feed

New ticket TK-1048 created by Emma Watson

10:15:23 AM

Chat started with James Miller

10:14:45 AM

TK-1035 resolved by Rachel Kim

10:13:12 AM

TK-1042 escalated to urgent by auto-rule

10:12:00 AM

SLA warning: TK-1039 approaching deadline

10:11:30 AM

Lisa Johansson came online

10:10:00 AM

New ticket TK-1047 created by Sofia Rodriguez

10:09:15 AM

Chat started with Liam Chen

10:08:00 AM

TK-1033 resolved by Sarah Chen

10:06:42 AM

TK-1039 escalated to high by Tomas Garcia

10:05:00 AM

SLA breach: TK-1031 exceeded response time

10:03:30 AM

Marcus Rivera came online

10:02:00 AM
Agent Status
SC

Sarah Chen

TK-1042

Available
TG

Tomas Garcia

Chat with Emma Watson

Busy
AP

Aisha Patel

TK-1039

Busy
MR

Marcus Rivera

Chat with James Miller

Available
DO

David Osei

On break

Away
RK

Rachel Kim

TK-1035

Busy
LJ

Lisa Johansson

Idle

Available
AN

Alex Nguyen

Off shift

Offline
Hourly Volume (Today vs Yesterday)