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  3. Forecasting

Ticket Volume Forecasting

Predicted ticket volumes and staffing recommendations

Predicted Volume (Next Week)

980

+8%

Predicted Peak Day

Aug 11

~164 tickets

Staffing Recommendation

12 agents

Daily avg

Forecast Accuracy

92.4%

+1.8%
Actual vs Predicted Ticket Volume
Seasonal Patterns (Avg Volume by Day & Hour)
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Tue
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Low
High
Model Performance

Accuracy

92.4%

Mean Absolute Error

6.2

Last Trained

Aug 5, 2026

Next Training

Aug 12, 2026

Model Type

SARIMA + Random Forest Ensemble

Trained on 18 months of historical data with seasonal decomposition

Staffing Recommendations (Next Week)
DayPredicted TicketsRecommended AgentsCurrent AgentsGap
Monday1521210-2 deficit
Tuesday1581312-1 deficit
Wednesday1641412-2 deficit
Thursday1481212Balanced
Friday1551314+1 surplus
Saturday10896-3 deficit
Sunday9685-3 deficit