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Channel Analytics

Performance and volume metrics across all support channels

Total Conversations

7,723

+12.3%

Fastest Channel

Chat

45s

Most Active Channel

Email

3,005 tickets

Cross-Channel Rate

18.4%

+2.1%
Ticket Volume by Channel
Channel Distribution
Volume Trends Over Time
Channel Comparison
ChannelTotal TicketsAvg Response TimeAvg Resolution TimeCSAT ScoreTrend
Email3,0052h 15m18h 30m4.2up
Chat2,14845s12m 30s4.6up
Phone1,0701m 20s8m 45s4.4down
Social86535m4h 20m3.8up
Portal6353h 45m22h 10m4.0flat