Customer Journey Timeline

Gave CSAT rating: 4/5

Rated ticket TKT-1801 resolution positively

Opened ticket: Cannot export CSV reports

Submitted a high-priority ticket about CSV export failures

Live chat session with Marcus Rivera

Discussed API rate limiting concerns

Viewed: Getting Started with Webhooks

Read the webhook setup documentation

Upgraded plan to Enterprise

Plan changed from Pro to Enterprise

Opened ticket: Dashboard performance issues

Reported slow loading times on the analytics dashboard

Viewed: API Authentication Guide

Read the API key management documentation

Gave CSAT rating: 5/5

Rated live chat experience as excellent

Live chat session with Aisha Patel

Billing inquiry about enterprise pricing

Added team member

Added john@techcorp.com to the account