Customer Feedback
Track customer satisfaction scores and feedback
Avg CSAT
3.6 / 5
Total Responses
12
Response Rate
68%
NPS Score
+42
| Customer | Ticket | Rating | Comment | Sentiment | Date |
|---|---|---|---|---|---|
OOlivia Martinez | TK-1042 Payment processing error | Sarah was incredibly helpful and resolved my issue within minutes! | positive | 8/7/2026 | |
JJames Nakamura | TK-1038 API rate limiting issue | Good resolution but took a bit longer than expected. | positive | 8/6/2026 | |
PPriya Sharma | TK-1035 Dashboard not loading | Had to follow up multiple times before getting a response. | negative | 8/5/2026 | |
DDaniel Okonkwo | TK-1029 Billing discrepancy | Issue was resolved but the process was confusing. | neutral | 8/4/2026 | |
EEmily Zhang | TK-1025 Feature request follow-up | Love that you implemented my suggestion! Amazing support. | positive | 8/3/2026 | |
OOlivia Martinez | TK-1021 Account migration help | Smooth migration process. Agent was knowledgeable. | positive | 8/2/2026 | |
JJames Nakamura | TK-1018 Integration webhook failures | Issue still not resolved after three weeks. Frustrated. | negative | 8/1/2026 | |
DDaniel Okonkwo | TK-1015 SSO configuration | Perfect step-by-step guidance. Had SSO working in 15 minutes. | positive | 7/31/2026 | |
PPriya Sharma | TK-1010 Data export timeout | Workaround provided but root cause wasn't addressed. | neutral | 7/30/2026 | |
EEmily Zhang | TK-1005 Mobile app crash | Quick fix deployed. Would appreciate root cause analysis. | positive | 7/29/2026 | |
OOlivia Martinez | TK-998 Custom report builder | Exceeded expectations. Agent helped set up a custom dashboard. | positive | 7/28/2026 | |
JJames Nakamura | TK-992 Permission settings error | Was passed between three agents before someone could help. | negative | 7/27/2026 |