Custom Fields
Define and manage custom data fields for tickets, customers, and companies
| # | Field Name | Type | Applies To | Required | Visible | Usage | Created | |
|---|---|---|---|---|---|---|---|---|
1 | Product Version The product version the customer is using | Dropdown | Ticket | 1,842 | Jan 15, 2026 | |||
2 | Environment Deployment environment | Dropdown | Ticket | 1,756 | Jan 15, 2026 | |||
3 | Impact Level Business impact assessment | Dropdown | Ticket | 1,234 | Feb 10, 2026 | |||
4 | Customer Size Company size tier | Dropdown | Customer | 892 | Feb 10, 2026 | |||
5 | Contract Value Annual contract value in USD | Number | Company | 456 | Mar 5, 2026 | |||
6 | Renewal Date Contract renewal date | Date | Company | 389 | Mar 5, 2026 | |||
7 | VIP Customer Flag for VIP customers | Checkbox | Customer | 234 | Apr 1, 2026 | |||
8 | Browser Browser and version for web issues | Text | Ticket | 678 | Apr 15, 2026 | |||
9 | Operating System Customer's operating system | Dropdown | Ticket | 567 | Apr 15, 2026 | |||
10 | Feature Tags Related product features | Multi-Select | Ticket | 345 | May 20, 2026 | |||
11 | Escalation Notes Internal escalation context | Text | Ticket | 189 | Jun 1, 2026 | |||
12 | Account Manager Assigned account manager | Text | Company | 278 | Jun 15, 2026 |