Search Analytics
Understand what customers are searching for in your knowledge base
Total Searches
1,835
+15% vs last month
Avg Results
3.3
per search
Zero-Result Rate
44%
-2% vs last month
Search-to-Ticket
12%
-3% vs last month
Search Volume (30 Days)
Top Searches
| Query | Count | Results | CTR | Trend |
|---|---|---|---|---|
| how to reset password | 342 | 5 | 78% | |
| api authentication | 289 | 3 | 65% | |
| billing invoice download | 234 | 4 | 82% | |
| integration setup guide | 198 | 6 | 71% | |
| two factor authentication | 176 | 2 | 54% | |
| export data csv | 156 | 3 | 68% | |
| webhook configuration | 134 | 2 | 45% | |
| team permissions | 121 | 4 | 73% | |
| custom domain setup | 98 | 1 | 89% | |
| mobile app features | 87 | 3 | 61% |
Zero-Result Searches
| Query | Count | Action |
|---|---|---|
| graphql endpoint | 45 | |
| saml sso setup | 38 | |
| bulk import contacts | 32 | |
| white label options | 28 | |
| audit log api | 24 | |
| rate limit increase | 21 | |
| data residency | 18 | |
| sandbox environment | 15 |